Cleaners Cleaning NW5 Privacy Policy
This Privacy Policy explains how Cleaners Cleaning NW5 collects, uses, stores, and protects personal data relating to its customers and prospective customers. It applies to all Cleaners Cleaning NW5 customers in the NW5 area who use our domestic or commercial cleaning services, make enquiries about our services, or otherwise interact with us.
Who we are and scope of this policy
Cleaners Cleaning NW5 is a cleaning services provider operating in the NW5 area. For the purposes of the UK General Data Protection Regulation and related data protection laws, we are the data controller in respect of the personal data described in this policy. This policy covers all personal data we process about customers, potential customers, and individuals acting on behalf of business customers in the NW5 area.
Types of personal data we collect
We may collect and process the following categories of personal data about you when you enquire about, book, or receive our services:
Identification and contact details such as name, postal address, service address, billing address, and contact preferences.
Booking and service information such as dates and times of services, type of cleaning requested, access instructions, property details relevant to delivering the service, and any special requirements you tell us about.
Account and payment information such as payment status, invoices, and transaction records. Card or bank details, where used, are processed via secure payment processors and are not stored by us beyond what is necessary for the transaction.
Communications and correspondence such as enquiries, complaints, feedback, and other messages you send to us by any communication channel.
Log and technical data where you use our website or digital services, such as IP address, device information, and basic usage data, collected through standard logging technologies for security and analytics.
How we collect your personal data
We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us. We may also collect data when you use our website or other online tools.
In some cases we receive data from third parties such as comparison or booking platforms, advertising partners, and business partners where you have given them permission to share your details with service providers.
Lawful basis for processing
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract: To take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, confirming bookings, delivering cleaning services, managing your account, and processing payments.
Legitimate interests: To pursue our legitimate business interests in a way that does not override your rights and freedoms. This includes managing and improving our services, responding to queries and complaints, scheduling staff, maintaining records, and, where permitted, sending you information about similar services you have previously purchased or enquired about.
Legal obligations: To comply with legal and regulatory obligations, such as tax and accounting requirements, record-keeping, and responding to lawful requests from public authorities.
Consent: In limited cases where we rely on your consent, for example for certain types of direct marketing or optional analytics. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing before withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To respond to your enquiries and provide quotes tailored to your requirements.
To set up and manage bookings, allocate cleaners, and deliver the services you have requested.
To communicate with you about your bookings, changes to services, and relevant customer service information.
To process payments, issue invoices, and manage any refunds or disputes.
To manage our relationship with you, including handling feedback, complaints, and requests.
To improve our services, operations, and customer experience, including through analysis of aggregated and anonymised data.
To comply with legal obligations and maintain appropriate business records.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to use your data in accordance with our instructions and are required to implement appropriate security measures.
Examples of such processors include:
Service and operations providers such as individual cleaners, subcontractors, and scheduling tools that help us deliver our services in the NW5 area.
IT and hosting providers that support our website, booking systems, and data storage.
Payment processing providers that handle card and electronic transactions securely.
Professional advisers such as accountants and consultants where necessary for the management of our business.
We may also share your data where required by law, for example with regulators, law enforcement, or government bodies, or in connection with legal claims.
International data transfers
Where any of our processors are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is provided with an adequate level of protection. This may include using standard contractual clauses approved by relevant authorities or ensuring that the destination country has an adequacy decision.
Data retention
We keep your personal data only for as long as necessary for the purposes described in this policy and to meet legal, accounting, or reporting requirements.
Customer records, booking information, and related communications are normally kept for a period that allows us to manage our relationship with you, handle any queries or complaints, and comply with tax and accounting obligations. After this period, data is securely deleted or anonymised so that you can no longer be identified.
The exact retention period can vary depending on the type of data, the services you have used, and legal requirements. We regularly review our retention periods and delete data that is no longer needed.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it to perform their duties, using secure systems and storage solutions, and providing guidance to staff and contractors on data protection responsibilities.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Cleaning NW5 customers in the NW5 area, subject to certain legal conditions and exceptions.
Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: You can request that inaccurate or incomplete personal data be corrected or completed.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or dealing with an objection.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, machine readable format and that it be transmitted to another controller.
Right to object: You can object to processing based on our legitimate interests, including profiling, and we will stop unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object to direct marketing at any time.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect processing carried out before your withdrawal.
Exercising your rights and contacting us
If you wish to exercise any of your rights or have questions about how we handle your personal data, you can contact us using the contact methods provided on our website or through the usual communication channels you use to reach Cleaners Cleaning NW5.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We would, however, welcome the opportunity to address your concerns directly first.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updates will be made available through our usual customer information channels. We encourage you to review this policy periodically to stay informed about how we protect your information.
